Indulge in our delightful cookie creations. Perfect for any occasion, whether you’re treating yourself, or surprising someone special, our cookies are baked with love and precision, fresh to order. The premium ingredients ensure a rich and memorable experience.
- Fresh and high-quality ingredients
- Handcrafted with attention to detail
Storage Instruction:
- Store in a cool, dry place.
- Keep away from direct sunlight.
- For best taste, store in an airtight container and consume within 5 days of delivery.
All of our treats are lovingly made in our home kitchen. Because we share the same workspace and equipment for all of our baking, we are unfortunately unable to guarantee a completely allergen-free environment. Cross-contamination can happen, so our products may contain traces of common allergens such as milk, eggs, peanuts, tree nuts, wheat, soy, and sesame. The safety of our customers is incredibly important to us. If you have a severe food allergy, we kindly advise against ordering, just to be completely safe. Thank you so much for understanding!
Return Policy:
Thank you for shopping at Demigod Confections Ltd! We take great pride in hand-baking and fresh-shipping our cookies. Because our treats are perishable food items, we have a specific policy regarding returns and refunds.
1. Cancellations & Order Changes
- Standard Orders: Because we bake to order, you can cancel or amend your order up to 24 after placing your order for a full refund. Once your order has been baked or shipped, we cannot accept cancellations.
2. Returns (Change of Mind)
Due to the perishable nature of our fresh food products, we do not accept returns or exchanges if you change your mind, dislike a flavour, or ordered the wrong items.
- Please do not post cookies back to us, as we cannot accept or reuse them for food safety and hygiene reasons.
3. Damaged, Faulty, or Incorrect Orders
We want you to love your cookies! If your order arrives damaged, or is completely incorrect, we will gladly make it right with a replacement or a refund.
- Report Window: You must report any issues to us within 24 hours of delivery.
- Proof Required: Please email us at enquiries@demigodconfectionsltd.co.uk with your order number and clear photographic evidence of the damage or the incorrect items.
- Note on Shipping: Minor cosmetic cracking or crumbs can occasionally happen during transit and are not considered "faulty" unless the product is entirely ruined or unfit to eat.
4. Missed Deliveries & Courier Issues
- We ship our cookies via Royal Mail to the exact address provided at checkout.
- We cannot offer refunds or replacements if a delivery is missed, delayed because no one was home, or if an incorrect delivery address was provided. Please ensure someone is available to accept the parcel.
5. How Refunds Are Processed
If a refund is approved by our team, it will be automatically applied to your original method of payment within 3 to 5 working days.
6. Contact Us
If you have any questions about your order or our policy, please reach out to us at:
- Email: enquiries@demigodconfectionsltd.co.uk
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